Help

Getting started

See a finished red file on a sample loan, then upload your own.

What to upload

One PDF per loan package, and the limits on size and pages.

While a file is read

The stages a loan file goes through, and how to tell where it is.

Reading the red file

The verdict, what blocks closing, issues and their cures, and the package table.

Loans, plans and storage

What counts as a loan, what each plan includes, and how long files are kept.

Privacy and your documents

Where your files live and who can see them.

Contact us

Questions about a file, your plan, or keeping loans longer.